Nothing Works Anymore.
Products and services utilizing the internet are not only getting less
user-friendly, they are quite literally becoming user-hostile.
Internet-first businesses don’t sufficiently test their products.
Physical-first businesses started relying on internet platforms for their business, however they failed to maintain them; Store hours are incorrect, online ordering platforms have outdated menus, website links are broken.
The burden is put on the user to waste time figuring out how to navigate these broken sites and services simply to give these businesses their money.
The internet was supposed to make things more convenient, but the reliance on a handful of big tech companies has allowed them to turn convenience into arbitrary fees. AirBnB cleaning fees, Ticketmaster service fees, online ordering fees for restaurants, credit card processing fees passed on to the user.
Internet-first businesses don’t sufficiently test their products.
Physical-first businesses started relying on internet platforms for their business, however they failed to maintain them; Store hours are incorrect, online ordering platforms have outdated menus, website links are broken.
The burden is put on the user to waste time figuring out how to navigate these broken sites and services simply to give these businesses their money.
The internet was supposed to make things more convenient, but the reliance on a handful of big tech companies has allowed them to turn convenience into arbitrary fees. AirBnB cleaning fees, Ticketmaster service fees, online ordering fees for restaurants, credit card processing fees passed on to the user.